Terms & Conditions
General Terms and Conditions
Subject to the following Code of Conduct: Trusted Shops Quality Criteria URL to the Code of Conduct:
5. Shipping Costs
Please note the stated shipping costs before you confirm an order. If you can not find your desired country, simply contact us at firstname.lastname@example.org
6. Payment methods
You can either pay in advance (bank transfer), through our service provider PayPal with its payment options credit card, purchase on account, debts card and through our service provider Klarna via Sofortüberweisung and AmazonPay.
The payment methods credit card and purchase on account are made by our service provider PayPal (www.paypal.de).
The payment method Sofortüberweisung takes place via our service provider Klarna (https://www.klarna.com/de/).
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (Emmi Ultrasonic GmbH, Gerauer Straße 34, 64546 Mörfelden-Walldorf, email@example.com, Deutschland, Phone: +496105 406794) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Effects of cancellationIf you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withd raw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right to cancel does not exist for the following contracts:
- Contracts for the supply of goods that are made to the consumer’s specifications, i.e. non- prefabricated goods made on the basis of an individual choice of or decision by the consumer or are clearly personalized.
- Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
Model cancellation form
- To Emmi Ultrasonic GmbH, Gerauer Straße 34 , 64546 Mörfelden-Walldorf, Germany or firstname.lastname@example.org
- I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]
- Ordered on [*] / received on [*]
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this for is notified on paper)
The Cancellation Policy has been prepared with the Trusted Shops’ Legal Text Generator in cooperation with Wilde Beuger Solmecke Rechtsanwälte.
12. Cost Coverage Agreement
You bear the immediate costs of returning the goods.
13. Contract Text Storage
We save the contract wording and send you an email including your order details and our general terms and conditions. You can also see the general terms and conditions here at any time. For security reasons the details of your order will not be accessible on the internet once you have submitted your order.
14. Information on participation or readiness for dispute resolution
The European Commission provides a platform for online dispute resolution (OS), which you can download at
We are ready to participate in an out-of-court dispute resolution.
15. Applicable Law
The language available for the conclusion of the contract is German. The contract is governed by the law of the Federal Republic of Germany.